Today Susan Gibbons, the University Librarian & Deputy Provost at Yale University came to speak to the Cambridge Library community about her work for more than a decade on the ethnography of library users. The premise of the work Susan has done in collaboration with anthropologist Nancy Fried Foster is that libraries should get to know their users better rather than assume that ‘we know what they need’. They recognised that often we base our assumptions of what students experience and need on our own experiences as students which are clearly dated. The reality of a rapidly changing world is that we need to adapt to the changing needs of the students. It is…