Tag Archives: Request a Copy

What do you want, and why do you want it? An update on Request a Copy

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 As part of Open Access Week 2018, the Office of Scholarly Communication is publishing a series of blog posts on open access and open research. In this post Dr Mélodie Garnier provides some new insights into our Request a Copy service.

4,416. This is the number of requests for copies of material in our repository we’ve received over the past 12 months. Daunting, isn’t it? And definitely on the rise, with a 33% increase from the previous year. Two years and a half after its implementation in June 2016, our Request a Copy service is now more popular than ever. Our institutional repository Apollo hosts thousands of freely available research outputs, but also many that are under embargo.  People from all over the world and from all walks of life are keen to access them. But what exactly do requesters want? And why do they want it?

What do people want?

Our repository hosts a whole range of research outputs, but theses and journal articles are by far the most popular. Interestingly, the relative proportion of requested theses vs requested articles has shifted this year. From October 2016 to October 2017, requests for journal articles made up 56% of the total number of requests, and requests for theses made up 39%. Since last October, requests for journal articles have accounted for 38% of the total while theses have accounted for 59%.

Looking at the raw figures, the number of requests for journal articles has actually gone up (from 1,647 to 1,689), though only slightly. But the number of thesis requests has more than doubled, going from 1,145 to 2,586. This is partly explained by the University of Cambridge’s requirement for PhD students to upload their theses from 1st October 2017, leading to 1,279 new theses uploads. On top of these, we have added around 1,300 historical British Library theses and around 200 scanned historical theses from the Digital Content Unit. So between 2,500 and 3,000 theses have been added to Apollo this year alone (more on this tomorrow for #ThesisThursday).

Most wanted

Most items requested this year were only requested once, but 28 items were requested 10 times or more. Of the 20 most requested items, four are journal articles and 16 are PhD theses. Here’s our top 5:

Aside from the gold medal winner, all the other works were published this year and have only been available in Apollo for a few months. So it is striking to see how popular some of them have become in quite a short period of time. A case in point is the zoology article, which was deposited in Apollo only last month and first published shortly afterwards.

Word of mouth

Though it is sometimes unclear why particular outputs suddenly attract a lot of requests, Altmetric Attention scores can be telling – see the one below for the zoology article I’ve just mentioned:

Another interesting example (not included in the top 5) is a PhD thesis deposited in Apollo at the end of August. From 18 in September, the Apollo record has gone up to an astounding number of 911 visits in October (and counting), with a surge of requests. What happened in between? The author publicised her thesis on a Facebook society page, pointing to the repository record link for access.

We only became aware of this as requesters explicitly referred to that page, but it’s possible that similar things happen a lot of the time. So aside from traditional media outlets, the influence of social media on number of requests received can be quite dramatic, and probably greater than we could ever capture.

Tell us about yourself

When requesting a copy of an embargoed article or thesis, people are prompted to leave a message alongside contact details. This is so they can introduce themselves and explain why they are interested in accessing the work, mainly so that authors can make informed decisions on whether to accept or reject requests. Quite often these messages have little to no useful information, but some can be informative in a number of ways.

Through them we can get a glimpse of the range of people accessing the repository – their geographical provenance, background and professional occupation. We can also get a sense of the range of interests that people have (which may appear very specialised, if not a little obscure). And crucially they tell us what people want to do with the research – whether use it as reference, apply it in their professional sphere or simply read it for pleasure.

Why do people request work?

Broadly speaking, people request work in Apollo for the following purposes: reference/citation, personal interest/leisure, replication of results for research purposes, and need to inform professional practice. But those broad categories can include several sub-categories, for example personal interest can stem from hearing about the research in the media or knowing the author.

Getting the full detailed account of why people request work from our repository would require going through messages individually, and perhaps some degree of subjective judgement. Since launching the Request a Copy service we’ve had over 8,000 requests – so even if uninformative messages were excluded, the analysis could be fairly time-consuming. But certainly worth exploring, so watch this space.

Just a snippet…

What better way to advocate for Open Access than to show concrete examples of how research can impact on individual lives? Our Open Access team sees evidence of this every day through Request a Copy messages. So until we can offer a full-blown analysis of the output, let’s conclude this blog post with a selection of favourites:

  • “Our daughter is being investigated for Beckwith Wiedemann Syndrome. We would like as much information as possible about this area”
  • “I’m a pediatric radiation oncologist and this paper is a “practice changer” one!”
  • “My task is to convince policy makers in Sri Lanka to switch to circular economy. I am looking for all possible information to do this”
  • “I work in FE/HE and have a number of students experiencing/ or diagnosed with psychosis, I am very interested in intervention research and programmes for psychosis that can be implemented within our college environment”
  • “I would like a copy of this material for inspiring my high school students of physics”
  • “I hope to learn more about the potential risks of my decision to donate a kidney”

Although there is a definite cost to running Request a Copy in terms of staff time, it is clear how popular and valuable a service it has become. As its popularity increases so does the need for process efficiency, however. This is currently a big priority for us and something we’ll have to keep working on, but we think the benefits for researchers and the wider community are worth it.

Published 24 October 2018
Written by Dr Mélodie Garnier
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Who is requesting what through Cambridge’s Request a Copy service?

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In October last year we reported on the first four months of our Request a Copy service. Now, 15 months in, we have had over 3000 requests and this provides us with a rich source of information to mine about the users of our repository.  The dataset underpinning the findings described here is available in the repository.

What are people requesting?

We have had 3240 requests through the system since its inception in June 2016. Of those the vast majority have been for articles 1878 (58%) and theses 1276 (39%). The remaining requests are for book chapters, conference objects, datasets, images and manuscripts. It should be noted that most datasets are available open access which means there is little need for them to be requested.

Of the 23 requests for book chapters, it is perhaps not surprising that the greatest number  – 9 (39%) came for chapters held in the collections from the School of Humanities and Social Sciences. It is however possibly interesting that the second highest number – 7 (30%) came for chapters held in the School of Technology.

The School of Technology is home to the Department of Engineering which is the University’s largest department. To that end it is perhaps not surprising that the greatest number of articles requested were from Engineering with 311 of the 1878 requests (17%) from here. The areas with next most requested number of articles were, in order, the Department for Public Health and Primary Care, the Department of Psychiatry, the Faculty of Law and the Judge Business School.

What’s hot?

Over this period we have seen a proportional increase in the number of requests for theses compared to articles. When the service started the requests for articles were 71% versus 29% for theses. However more recently, theses have overtaken request for articles to a ratio of 54% to 46%.

The most requested thesis, by a considerable amount, over this period was for Professor Stephen Hawking’s thesis with double the number of requests of the following ten most requested theses. The remaining top 10 requested theses are heavily engineering focused, with a nod to history and social research. These theses were:

The top 10 requested articles have a distinctly health and behavioural focus, with the exception of one legal paper authored by Cambridge University’s Pro Vice Chancellor for Education, Professor Graham Virgo.

When are people requesting?

Looking at the day of the week people are requesting items, there is a distinct preference for early in the week. This reflects the observations we have made about the use of our helpdesk and deposits to our service – both of which are heaviest on Tuesdays.

When in the publication cycle are the requests happening?

In our October 2016 blog we noted that of the articles requested in the four months from when the service started in June 2016 to the end of September 2016, 45% were yet to be published, and 55% were published but not yet available to those without a subscription to the journal.  The method we used for working this out involved identifying those articles which had been requested and determining if the publication date was after the request.

Now, 15 months after the service began it is slightly more difficult to establish this number. We can identify items that were deposited on acceptance because we place these items on a very long embargo (until 2100) until we can establish the publication date and set the embargo period. So in theory we could compare the number of articles with this embargo period against those that have a different date.

However articles that would provide a false positive (that appear to have been requested before publication) would be ones which had been published but we had not yet identified this – to give an indication of how big an issue this is for us, as of the end of last week there were 1768 articles in our ‘to be checked’ pile. We would also have articles that would provide a false negative (that appear to have been requested after publication) because they had been published between the request and the time of the report and the embargo had been changed as a result. That said, after some analysis of the requests for articles and conference proceedings, 19% are before publication. This is a slightly fuzzy number but does give an indication. 

How many requests are fulfilled?

The vast majority of the decisions recorded (35% of the total requests for articles, but 92% of the instances where we had a decision) indicate that the requestor shared their article with the requestor. The small number (3%) of  ‘no’ recordings we have indicate the request was actively rejected.

We do not have a decision recorded from the author in 62% of the requests. We suspect that in the majority of these the request simply expires from the author not doing anything. In some cases the author may have been in direct correspondence with the requestor. We note that the email that is sent to authors does look like spam. In our review of this service we need to address this issue.

Next steps

As we explained in October, the process for managing the requests is still manual. As the volume of requests is increasing the time taken is becoming problematic. We estimate it is the equivalent of 1 person day per week. We are scoping the technical requirements for automating these processes. A new requirement at Cambridge for the deposit of digital theses means there will be three different processes because requests for these theses will be sent to the author for their decision. These authors will, in most cases, no longer be affiliated with Cambridge. Requests for digitised theses where we do not have the author’s permission are processed within the Library and requests for articles are sent to the Cambridge authors.

Given the challenges with identifying when in the publication process the request has been made, we need to look at automating the system in a manner that allows us to clearly extract this information. The percentage of requests that occur before publication is a telling number because it indicates the value or otherwise of having a policy of collecting articles at the acceptance point rather than at publication.

Published 12 September 2017
Written by Dr Danny Kingsley
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Request a copy: process and implementation

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This blog post looks at a recent feature implemented in our repository called ‘Request a copy’ and discusses the process and management of the service. There is a related blog post which discusses the uptake and reaction to the facility.

As part of our recent upgrade to the University’s institutional repository (now renamed ‘Apollo‘), we implemented a new feature called ‘Request a copy’. ‘Request a copy’ operates on the principle of peer-to-peer sharing – if an item in Apollo is not yet available to the public, a repository user can ask the author for a copy of the item. Authors sharing copies of their work on an individual basis falls outside the publisher’s copyright restrictions; here, the repository is acting as a facilitator to a process which happens anyway – peer to peer sharing.

The main advantage of the ‘Request a copy’ feature is to open up the University’s most current research to a wider audience. Many of our users do not necessarily come from an academic background, or may be based within another discipline, or an institution where journal subscriptions are more limited. The repository is often their first port of call to find new research as it ranks highly in Google search results. We hope that these users will benefit from ‘Request a copy’ by being able to access new outputs early, at researchers’ discretion. Additionally, this may provide an added benefit to researchers by introducing new contacts and potential collaborations.

How it works

Screen Shot 2016-10-06 at 13.53.30Items in Apollo that are not yet accessible to the wider public are indicated by a padlock symbol that appears on the thumbnail image and filename link which users can usually click to download the file.

Reasons why the file may not yet be publicly available include:

  • Some publishers require that articles in repositories cannot be made available until they are published, or until a specified time after publication
  • We hold a number of digitised theses in the repository, and for some we have been unable to contact the author to secure permission to make their thesis available
  • Authors may choose to make their dataset available only once the related article is published

When a user clicks on a thumbnail or filename link containing a padlock, they are directed to the ‘Request a copy’ form. Here, they provide their name, email address and a message to the author. On clicking ‘Request copy’, an email is sent to the person who submitted the article, containing the user’s details. The recipient of this email then has the option to approve or deny the user’s request, to contact the user for more information, or (if they are not the author) to forward the request to the author.

How it really works

In practice, the process is slightly more complicated. For most of the content in the repository, the person who submitted an item will be a member of repository staff, rather than the item’s author. This means that for the most part, emails generated by the ‘Request a copy’ form were initially sent to members of the Office of Scholarly Communication team. In some cases, these requests were sent to people who have left the University, and we have had to query the system to retrieve these emails. As an interim measure, we have now directed all emails to support@repository.cam.ac.uk. These still need manual processing.

Theses

For theses where we have not received permission from the author to make them available, we forward requests to the University Library’s Digital Content Unit, who have traditionally provided digitised copies of theses at a charge of £65. We have  found however, that once information about this charge is communicated to the requester, very few (approximately 1%) actually complete the process of ordering a thesis copy.

We have been working with the Digital Content Unit on a trial where thesis copies were offered at £30, then £15. However, even at these cheaper prices, uptake remained low (it increased to 10%, but due to the small size of the sample, this only equated to two and three requests at each price point, and therefore may not be statistically significant). This indicates that the objection was to being charged at all, rather than to the particular amount. Work in this area remains ongoing to try and offer thesis copies as cheaply as possible to requesters, while allowing the Digital Content Unit to cover their costs.

Articles

If the request is for an article, we first need to check whether the article has actually been published and is already available Open Access. Although we endeavour to keep all our repository records up to date, unless we are informed that an article has been published, repository staff need to check each article for which publication is pending. This is a time-consuming manual process, and when we have a large backlog, sometimes it can take a while before an article is updated following publication.

If we found that the article has indeed been published and can be made Open Access, we amend the record, make the article available and email the requester to let them know they can now download the file directly from the repository.

On the other hand, if the article is still not published, or if it is under an embargo, we need to forward the request to the corresponding author(s). Sometimes their name(s) and email address(es) will be included within the article itself, and sometimes we have a record of who submitted the article via the Open Access upload form. However, if it is not clear from the article who the corresponding author is, or if their contact details are not included, and if the article was submitted by an administrator rather than one of the authors, we then need to search via the University’s Lookup service for the email addresses of any Cambridge authors, and search the internet for email addresses of any non-Cambridge authors, before we can forward on the request.

As a result, it can take repository staff up to 30 minutes to process an individual request. This is quicker if the article has been requested previously and the author’s contact details are already stored, but can take longer when we need to search. Sometimes, there is also repeat correspondence if the author has any queries, which adds to the total time in processing each request.

Amending our processes

Since introducing ‘Request a copy’, we have started collecting the email addresses of corresponding authors when an article is submitted, and we have commissioned a repository development company to ensure that ‘Request a copy’ emails can be sent directly to those authors for whom we have an email address – a feature that we are hoping to implement in the next few weeks.

However, if the author moves institution, their university email address will no longer be valid, and any requests for their work will again need to come via repository staff. One way to solve this would be to ask for an external (non-university) email address for the corresponding author at the point where they upload the article to the repository. However, this would introduce an extra step to an already onerous process and may act as a further barrier to authors submitting articles in the first place.

Generally, ‘Request a copy’ is a great idea and provides many benefits to the research community and beyond. But the implementation of this service has been challenging. The amount of time taken by each request has meant that some staff members have been redeployed from their usual jobs to facilitate these requests, which also has an impact on the backlog of articles in the repository that need to be checked in case they have since been published. If an article is published but still in the backlog (and therefore not publicly available in the repository), unnecessary requests for it could result in a reputational issue for the Office of Scholarly Communication and the University.

We will continue to look at our processes over the coming academic year, to see how we can improve our current workflows, and identify and resolve any issues, as well as determining where best to focus any further development work. In the related blog post on ‘Request a copy’, I’ll be talking about usage statistics for the service so far, some more unexpected use cases we have encountered, and feedback from our users that will help us to shape the service into the future.

Published 7 October 2016
Written by Sarah Middle
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